Returns & Exchanges

RETURNS & EXCHANGE POLICY

RETURN OF UK ORDERS

Returns accepted within 14 days of delivery. Items must be unworn with tags attached. Return shipping is the customer's responsibility from £3.99 via our returns portal  Exchanges are free. Need help with sizing before you order? Message us — we'll help you get it right first time.

RETURN OF NON-UK ORDERS

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition (with all tags still attached). If the original tags are not still attached, we will not be able to provide a refund or exchange.

For international orders, we can only offer refunds or credit, we are unable to provide exchanges. If you wish to return for another style/size, please return the original order for a refund and place a new order (excluding EU - exchanges are available for EU orders).

If import taxes/fees are requested on international orders, but you refuse the delivery, we will not be able to refund your order. If you decide you no longer want the order, please pay the fees and return the item/s to us. You will then be able to apply for a refund of the import fees from your local customs office, due to returning the item. We would then refund the item, minus the original shipping charge, when we receive it back from you.

Important notes on this service:

• Ensure your return is well packaged, and meets all the conditions outlined at the bottom of this page.
• We are not be liable for any returns that do not arrive back to our warehouse.
• Return postage costs are at the expense of the customer.
• Please note that returns may not be approved during weekends and will be approved the next working day (Monday)

Returns Terms and Guidelines

• All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
• All Items must be in original, resalable condition.
• Please make sure all returned items are well packaged, so as not to be damaged in the post.
• We cannot take responsibility for items damaged or lost in the return transit.
• If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. AMICCI is NOT responsible for any return custom charges made.
• Once refunds have been processed, please allow 5 working days for this to appear in your account.
• 'Multiple returns/exchanges are not possible' An exchange order cannot be returned or refunded.
• Refunds cannot be processed for the returns without a proper return request.
• Orders returned to our returns centre for refund within 14 days of receipt can only be refunded to the original payment method. Orders returned post the 14 days of receipt and within 28 days, can only process exchange or store-credits.
• Usage of discount code/gift card/credit coupons cannot be refunded.
• Return shipping is covered by the customer

How do I return?

• Enter your order number and email address on this page and click 'Start'.
• Follow the instructions and select the items you wish to return.
• You will get a confirmation email with the shipping guidelines once the return request is approved. Please ignore the link to pay for your return shipping label - this is for UK CUSTOMERS ONLY.
• International customers (outside UK) - Once you have had your return request approved, please send your return to the address listed on this page, using a tracked service and not using the CollectPlus label service as detailed for UK customers. Please ensure you enclose a completed returns form with your order (if you do not have one, you can download a returns form here).

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

• All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
• Sale items are non refundable - but maybe exchanged for a different size or a Credit note voucher. 
• All Items must be in original, resalable condition.
• Mystery box items are non-refundable, but may be exchanged for a different size.
• Gift cards and free gifts are non-refundable.

Are there any charges for return?

• International customers are free to use their preferred courier to return an item to us.
• Original shipping charges are non-refundable.
• The customer is responsible for the charges of the return shipping.

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment. It will be visible in your account within 5 working days.

Our returns address is: